Customer Experience Professional Qualification
ALL New (based on the CEMMethod v.14)

• Brand new techniques building the CEMMethod v14
  • Understand Your “Everything Customer”
  • Unleash the Power of Innovation
  • Drive Customer-Centric Experience Transformation
  • Develop Experience Analytics for deep insights 
  • Design Multi-experience processes

• Win with CX and thrive in uncertain times

• Practitioner driven success stories and learning

• Latest innovations from real world hands-on cases
  • Steve Towers, Global Customer Experience scientist, writer, broadcaster, best selling author and inventor of Outside-In thinking and practice

Join 140K+ already qualified CX and Process Experience leaders and learn how to:

• Identify the right Outside-In design behind experiences and processes in one to one and digital engagements in Customer Service, Sales and Digital Commerce.
• Understand how to use powerful techniques to craft and deliver optimized experiences.
• Use customer journey design and analytics to advance CX.
• Unlock the real business value in your customer experiences and associated processes.
• Design B2C and B2B CX strategies with “moments of truth" and Outside-In thinking and practice

View the Agenda

• Develop a CX approach that meets individual preferences as well as enterprise wide demands.
• Shift from just adopting technology to focusing on employee engagement.
• Develop a clear CX vision and strategy in your organization.
• Deliver a seamless experience, regardless of which channel a customer chooses to use.
• Provide personalized customer interaction across a multi channel environments.